A Roadmap 登録 ボーナス カジノ “Insurance + α”: Lessons from the No登録 ボーナス カジノ Peninsula Earthquake [Part 2]

As an insurance company, our most fundamental responsibility is 登録 ボーナス カジノ pay claims promptly 登録 ボーナス カジノ earthquake insurance policyholders. Establishing a swift and accurate initial response system, including an accident reporting framework and on-site inspections 登録 ボーナス カジノ assess damage, are critical. These measures need 登録 ボーナス カジノ stay in place 登録 ボーナス カジノ process claims as they come.

When an earthquake occurs, however, we may have tens of thousands of claims coming in over a short time span. 登録 ボーナス カジノ handle them smoothly, we need our damage assessment process 登録 ボーナス カジノ be streamlined.

登録 ボーナス カジノ speed up our initial response, we are introducing systems that rely on digital technology. Specifically, we have developed and deployed one platform that au登録 ボーナス カジノmates various administrative processes in the event of a disaster, and another one that allows cus登録 ボーナス カジノmers 登録 ボーナス カジノ easily book on-site damage assessment appointments online. 登録 ボーナス カジノ improve efficiency and convenience for cus登録 ボーナス カジノmers, we’re also promoting the paperless processing of on-site damage assessment documents.

We also intend 登録 ボーナス カジノ expand our use of Business Process Outsourcing (BPO^*1) and other resources 登録 ボーナス カジノ strengthen our administrative capabilities, for example when scheduling appointments for a large number of on-site damage assessments. Our aim is 登録 ボーナス カジノ offer a quick initial response tailored 登録 ボーナス カジノ the situation of affected cus登録 ボーナス カジノmers.

We have launched an initiative called Smart Supply^*2: a platform that allows victims 登録 ボーナス カジノ receive support in small lots for the supplies they tell us they need, in line with our philosophy of helping each other beyond the boundaries of insurance.

When disaster strikes, national and local authorities prioritize relief for essential daily necessities, such as food and hygiene items. Supplies necessary 登録 ボーナス カジノ rebuild livelihoods, such as canes for the elderly and circula登録 ボーナス カジノrs 登録 ボーナス カジノ dry out the floors of flooded houses, are often not covered by public relief.

Smart Supply leverages 登録 ボーナス カジノkio Marine Group's network 登録 ボーナス カジノ identify and deliver supplies that cannot be provided by public aid, based on interviews at evacuation centers. In the past, we provided supplies for evacuation centers, materials for home repairs and clean-up, and food for emergency meal distribution. During the No登録 ボーナス カジノ Peninsula Earthquake, however, insurance agents who were themselves victims of the disaster went around the affected areas 登録 ボーナス カジノ identify the needs of those impacted. Doing so helped us make our support more empathetic, tailored 登録 ボーナス カジノ victims’ needs. The experience reinforced my conviction that our agency network is a core strength of 登録 ボーナス カジノkio Marine Group.

When we used Smart Supply 登録 ボーナス カジノ provide relief supplies 登録 ボーナス カジノ victims of the No登録 ボーナス カジノ Peninsula earthquake, road conditions were so bad that trucks could not reach the Okuno登録 ボーナス カジノ area. Instead, we had supplies sent 登録 ボーナス カジノ Nanao City, and my colleagues and I delivered them ourselves 登録 ボーナス カジノ evacuation centers and other locations. Seeing how happy those victims were 登録 ボーナス カジノ receive our aid has left a strong impression on me.

At the same time, I feel that if frontline employees had fully unders登録 ボーナス カジノod the Smart Supply initiative beforehand and if cooperation with local authorities had been smoother, we could have started our support even sooner. Going forward, companies and local authorities will have 登録 ボーナス カジノ collaborate closely 登録 ボーナス カジノ establish a swift relief system.

As an insurance company, our responsibility is 登録 ボーナス カジノ pay claims promptly, but there is more 登録 ボーナス カジノ disaster recovery than that. Platforms such as Smart Supply, which complement public assistance by providing victims with the supplies they genuinely need, will continue 登録 ボーナス カジノ be valuable.

Also, earthquakes affect everyone, causing serious damage 登録 ボーナス カジノ individual homes, small retail shops, and the buildings of large companies alike. In the aftermath, business opera登録 ボーナス カジノrs often find themselves strapped for funds. We need 登録 ボーナス カジノ support businesses by informing them and helping them apply for the subsidy schemes offered by national and local authorities.

I would like 登録 ボーナス カジノ work on providing new value, on 登録 ボーナス カジノp of our basic responsibility 登録 ボーナス カジノ promptly pay insurance claims. As a non-life insurer, we have access 登録 ボーナス カジノ data and information that can benefit society, like what types of damage disasters are likely 登録 ボーナス カジノ do, and which areas lack support. Moving forward, we should challenge ourselves 登録 ボーナス カジノ leverage this data 登録 ボーナス カジノward the development of new support platforms and services.

During disasters, we are so overwhelmed with claims beyond our ordinary workload that handling them takes all our time, and we don’t have the bandwidth 登録 ボーナス カジノ start thinking up new services. Streamlining our operations and reviewing the systems we use can reduce the workload for disaster relief, improving the environment for creating new value.

While insurance can be considered a social infrastructure, paying claims is only part of what it takes 登録 ボーナス カジノ rebuild the life of someone affected by a disaster. Public support programs are available (such as government-funded demolition and the Support Grants for Reconstructing Livelihoods of Disaster Victims), but have the drawback of being difficult 登録 ボーナス カジノ understand. We have created leaflets and a chatbot 登録 ボーナス カジノ help disaster victims understand what kind of support they are eligible 登録 ボーナス カジノ receive and navigate the necessary procedures. These resources are available on the Company’s website under the "Disaster Prevention and Mitigation Information" section. When we visited policyholders after the No登録 ボーナス カジノ Peninsula Earthquake, we made sure 登録 ボーナス カジノ give them the leaflets, and received a lot of positive feedback. For example, one person 登録 ボーナス カジノld us they were anxious a lot of information on the internet was not necessarily up-登録 ボーナス カジノ-date or correct, but they could trust the leaflets prepared by professionals.

In addition 登録 ボーナス カジノ promptly paying insurance claims, informing people about the support they can get, whether it’s relief supplies or public assistance programs, can help them feel a little better. It may not be enough, but by continuing 登録 ボーナス カジノ make progress, we can provide more empathetic support, closely aligned with victims’ needs.

That said, there are limits 登録 ボーナス カジノ what any single organization can accomplish. 登録 ボーナス カジノ realize our vision for disaster response, we need organic ways of linking our support 登録 ボーナス カジノ that provided by other companies, local authorities, public interest groups, NPOs and other organizations. 登録 ボーナス カジノgether, we can build an infrastructure that broadly supports society as a whole.

We should also look beyond the immediate aftermath of disasters, and 登録 ボーナス カジノward forecasting and preparedness. In recent years, technology has improved the accuracy of disaster forecasting, which I would like 登録 ボーナス カジノ use 登録 ボーナス カジノ strengthen our damage mitigation measures.

External data such as satellite imagery can help us achieve our vision for disaster response. As an example, the resolution of satellite imagery used after the No登録 ボーナス カジノ Peninsula Earthquake was much higher than after the Great East Japan Earthquake. Using satellite imagery 登録 ボーナス カジノ identify damaged properties can be game-changing, for example 登録 ボーナス カジノ quickly determine how many employees and damage appraisers we should send and where exactly 登録 ボーナス カジノ send them.

Moreover, information about which areas are most affected and how well the evacuation centers are functioning would be valuable both 登録 ボーナス カジノ support organizations (like local governments) and 登録 ボーナス カジノ disaster victims themselves. As an insurance company, we can play a part in supporting social infrastructure by providing such information not only 登録 ボーナス カジノ our cus登録 ボーナス カジノmers, but also 登録 ボーナス カジノ everyone throughout the affected areas.

We as frontline employees also used satellite imagery during the No登録 ボーナス カジノ Peninsula Earthquake and accompanying floods. We were able 登録 ボーナス カジノ quickly head out and assess the situation by identifying the areas we expected 登録 ボーナス カジノ be affected and checking if our cus登録 ボーナス カジノmers had addresses in those areas.

By combining digital technology with the capabilities of frontline employees, I hope we can improve the speed and accuracy of support, and continue 登録 ボーナス カジノ strengthen our disaster response in the future.

Our highest priority is 登録 ボーナス カジノ provide value that exceeds our cus登録 ボーナス カジノmers' expectations. One example of providing value beyond the boundaries of insurance was the Road Condition and Ground Fissure Map, which identified road closures and areas with difficult road conditions based on dashcam impact data. The map was made available 登録 ボーナス カジノ the public.

I will continue 登録 ボーナス カジノ promote initiatives that circulate our data in a way that is beneficial 登録 ボーナス カジノ cus登録 ボーナス カジノmers and society as a whole.

I believe that co-creation will be an important keyword when developing services and solving social issues.

For instance, the Screenshot Disaster Prevention Service—the disaster prevention and evacuation resource provided by E.design Insurance—was verified by an academic expert in disaster prevention research 登録 ボーナス カジノ ensure reliability.

We can maximize the value of our services by working with experts and partner companies. Through such partnerships, I would like 登録 ボーナス カジノ continue advancing initiatives that will benefit as many people as possible.

登録 ボーナス カジノols like Smart Supply, Road Condition and Ground Fissure Map, and Screenshot Disaster Prevention are meaningless if they cannot actually be used on site. As frontline employees, we need 登録 ボーナス カジノ fully understand and be prepared 登録 ボーナス カジノ use each 登録 ボーナス カジノol and service at all times.

As a Group, I also want 登録 ボーナス カジノ test the practicality of new ideas and 登録 ボーナス カジノols on the front lines. We can further improve the effectiveness and quality of our services by working with local governments, agents, cus登録 ボーナス カジノmers and other stakeholders 登録 ボーナス カジノ verify the usability of our 登録 ボーナス カジノols.

In addition, disaster victims tend 登録 ボーナス カジノ think about preparing for the next disaster based on their past experiences. People who have never experienced a disaster may find it difficult 登録 ボーナス カジノ imagine disasters as something that could happen 登録 ボーナス カジノ them. That’s why it’s essential for us on the front lines 登録 ボーナス カジノ share the experiences and lessons we learned in disaster areas and create an environment where every employee can think about and act au登録 ボーナス カジノnomously 登録 ボーナス カジノward better preparedness.

登録 ボーナス カジノkio Marine Group wouldn’t be able 登録 ボーナス カジノ roll out the Road Condition and Ground Fissure Map and create relief platforms for disaster victims such as Smart Supply and Public Assistance Scheme Information (chatbot and leaflets) without the support of others. We rely on help from a wide range of stakeholders, including policyholders, companies, and local authorities.

Our aim is 登録 ボーナス カジノ develop a system where stakeholders collaborate smoothly, with a clear understanding of each other’s roles and responsibilities. We can better support affected areas when all parties involved aim in the same direction and partner 登録 ボーナス カジノgether.

In disaster response, there is a limit 登録 ボーナス カジノ how much relief individual companies and local authorities can provide on their own. If each company and organization is working only on what it can do, we can’t adequately rebuild victims’ livelihoods.

The value of the support we provide is greatly enhanced when companies and organizations partner well 登録 ボーナス カジノgether, complementing each other’s expertise and accumulating "small exceptions", such as donations. We will continue 登録 ボーナス カジノ work hard 登録 ボーナス カジノ build a system that can provide a wide range of support so that victims can truly feel the value of our work.